墨尔本诺克斯中央公寓酒店-住客评论

Guest（Family） 2025-08-01
No one seated in the reception during office hour and doors locked on arrival .. I tried to log in using the after hours terminal on arrival which didn’t work. I then had to call the number and someone came out. It was very awarkward.. be aware - no 24 hour reception or anyone after 6pm. No details supplied or map to find the pool and no useable wifi passwords - only the free public wifi which is not secure.
酒店回复：
Dear Clare,Thank you for sharing your feedback. We apologise for the inconvenience you experienced on arrival and with the information provided during your stay. Your comments will be passed on to the team as a reminder to make these details clearer for future guests. Safe travels, and we hope to welcome you again.Kind regardsGuest Services
Guest（情侣） 2025-05-01
The only downside to this property is the lack of power points in the kitchen area and bench space. The only power point for the toaster or electric jug is behind the microwave.
酒店回复：
Dear Janet,Thank you for staying with us and sharing your feedback. It’s great you enjoyed your stay overall. We appreciate your note about the kitchen power points and bench space and will look into this. Safe travels, and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel
Guest（商务旅客） 2025-05-01
It is located close to Westfield. Washer and dryer in the room is helpful for a long stay. The only issue is the blind in the living room is see through from outside at night so there is no privacy. People from the apartment next door can see through inside our room.
酒店回复：
Dear Hendra,Thanks for your review! Great to hear the location and in-room laundry made your stay easier. Really appreciate you pointing out the issue with the living room blind—we’ll definitely look into that for better privacy.Hope to welcome you back soon.Kind regards,Guest Services,Melbourne Knox Central Apartment Hotel
Guest（情侣） 2025-03-01
Firstly finding where to check in is a nightmare to start with and where you can park your car whilst doing so is even worse. No clear instructions on which building is the right one as there seems to be about 3 different buildings to choose from. No one is on the desk, after having to ask workers where to check in and what I had to do to reach reception( was not told prior I had to call a ph number). Lady at reception was nice, however the room doesn’t have a parking space and that I needed to have booked one, to then be told there was no available parking spots so I couldn’t even get one as some rooms don’t even have a parking spot set aside. You just have to grab a visitor car park if you see one and believe me there isn’t many, the physiotherapist thats in same complex seem to take the majority of parks along with residents. The car park is a nightmare, if you leave you will lose your spot unless you do book a park. 2 bedroom was neat, however nowhere near clean enough. One bed had stains on sheet, marks all over the walls, top of fridge was dusty from where cleaners arm couldn’t reach the back. Window in main bedroom didn’t even close it swung open in the breeze leaving window right open obviously missing something (very unsafe if a child was to climb up they would just fall out). No block out blinds so it was hot. No fans in bedrooms just a split in lounge fighting against the sun coming through windows. Overall very poor experience, so we left.
酒店回复：
Dear Sally, Thank you for sharing your experience. We're sorry that check-in, parking, and the room’s cleanliness did not meet your expectations. Your feedback is important, and we’ll be reviewing these concerns with our team to see where improvements can be made. It's good that the two-bedroom apartment was neat, but we understand that the issues you encountered impacted your stay. We appreciate you bringing them to our attention and will look into them further. We hope for the opportunity to provide you with a better experience in the future. Kind regards, Guest Services Melbourne Knox Central Apartment Hotel
Guest（独自旅游） 2024-04-01
Did not honour my booking. Voucher from Trip.com advised to arrive after 2pm. Reception closed at 1pm on the Sunday. Due to me not calling prior, they didn't hold my booking. This request was not on the voucher for the booking. Did not answer my call and have since told me I should have called the emergency mobile number. Woeful service. Happy to take you money though. Don't use Trip.com either
Guest（其他） 2023-12-01
Great pool for lap swimming Very nice, well maintained apartment accommodation Free wi-fi but I had no internet the entire time of my two night stay
酒店回复：
Dear Janine,Thank you for choosing to stay with us. We are glad that you enjoyed our pool and the apartment. We apologise for the inconvenience caused by the internet during your stay. We will do our best to ensure that this issue is resolved for future guests. We hope that you had a great time exploring the city and that you will come back to visit us again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel
Guest（其他） 2023-12-01
Entry and esp. exit. from property very difficult. No signage. Awkward parking access. Toilet seat not secured. TV refused to work. No batteries in the Foxtel remote. No character in the place - it's just a white box! No staff in reception at checkout. Would not recommend this accomodation.
酒店回复：
Dear Andrew,Thank you for choosing to stay with us. We apologise for the difficulties you experienced with the property entry, exit, and parking access. We understand that the lack of signage and the condition of the toilet seat and TV were not up to standard and that the aesthetics of the place did not meet your expectations. We also acknowledge that the absence of staff at checkout was inconvenient.Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to better serve you in the future.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel
Guest（商务旅客） 2023-10-01
Toilet and bathroom hadn't been cleaned, 1/4 toilet roll left on holder rubbish still in bathroom bin, screws in chairs were all loose, no where to put soap etc in Shower.
酒店回复：
Dear Dion,Thank you for choosing to stay with us. We're sorry that your experience did not meet your expectations. We apologise for the issues you encountered. We understand how important these details are in ensuring a comfortable stay. We appreciate your feedback and will take it into consideration as we strive to improve our services.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel
Guest（家庭旅游） 2023-06-01
We have no parking space,no WiFi. The price shows on this app should include parking space and WiFi as well. When we check out next day, I asked reception stuff. She said: when you check in do you ask us? In my experience, these information should let us know when we check in, if no you can give some WiFi information in the room. They have smart tv but we can’t use smart tv in the room cause no WiFi connection. After check in we go straight to having dinner, problems come back when we arrive hotel. In that moment we can’t contact with reception, cause they already close. We parking in a bit far from hotel, weather is very windy and cool, we haven’t been treated well by this reasonable price. This is my experience in this hotel, a bit disappointed.

墨尔本诺克斯中央公寓酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-08-01

Guest（情侣） 2025-05-01

Guest（商务旅客） 2025-05-01

Guest（情侣） 2025-03-01

Guest（独自旅游） 2024-04-01

Guest（其他） 2023-12-01

Guest（其他） 2023-12-01

Guest（商务旅客） 2023-10-01

Guest（家庭旅游） 2023-06-01

客户评价由实住客人提供的真实点评